Account registration and benefits

No, you do not need an account to complete a
purchase. However, if you register with us, you can enjoy benefits such as
tracking your orders, viewing previous purchases, requesting exchanges or
returns directly from your account, adding items to your wish list, and saving
your address and card details for quicker future shopping.

If you have forgotten your password, you can
request a link to reset it or follow the ‘Forgotten password?’ link on the
Sign in’ page.

Packaging

All sale items will be delivered in premium packaging, which includes our signature SES packaging.

SES ships all orders from our various locations. You will be notified in the order confirmation email if a part of your order might be shipped from a different location, and you will receive one or more emails containing your tracking number once each package has left us.

Payment

As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds. However, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

Promotions

From time to time, SES offers free shipping promotions. To receive email updates about our upcoming promotions, sign up to our mailing list. Please note that free shipping will be applied to your order on the payment page.

Sizing

The size and fit of a garment often varies amongst designers. To help you choose the most suitable size, you can refer to the ‘Size and Fit’ tab and the product measurements on every product page. If you need expert advice on sizing, contact our Style Consultants.

Order Amendments

Depending on the status of your order, it may be possible to cancel an item or request a different size for an item you have already purchased. Please note that we’re unable to add an item to an existing order. If you need to make any amendments to your order, please call our Customer Care Team as soon as possible, and we’ll see what we can do.

Price Adjustments

SES offers a price adjustment on items purchased up to seven days prior to the commencement date of a seasonal sale. Please be aware that the exact style and size must be available for purchase at the time your request is made before any adjustment in the sale price can be approved.